Shipping policy
DELIVERY
We strive to provide you with the best online shopping experience possible. Orders placed on our website generally ship within 1-2 business days. All orders are safely packaged, fully insured and signature required upon delivery.
At this time, we are only able to ship items to Canada and United States. For more information, or to inquire whether we ship to your particular destination, please email us at customercare@modaselle.com or call us at 1-800-337-4056.
Shipping Costs:
Canada
- Expedited Shipping - Estimated delivery 2–9 business days.
Orders $350 and over FREE Orders under $350 $20 flat rate
- Express shipping: CAD $30 - $120 depending on value and weight. Estimated delivery 2–4 business days.
- Local Vancouver, BC in store pick up: FREE.
USA
- CAD $60 - $250 depending on value and weight. Estimated delivery 2–7 business days (excluding customs delays).
Shipping Restrictions:
- For your security, we suggest shipping to the billing address on file with your credit card. While exceptions to ship to a different address are possible, they may lead to processing delays and possible order cancellation. If a separate shipping address must be used, we highly recommend using e-transfer (Canada) or wire transfer (worldwide).
- In store pick up is available only for the original credit card holder. Valid photo ID and the credit card used to place the order must be present at pick up.
Taxes and Duties:
- All Canadian orders will be charged tax based on the shipping destination's provincial tax rates. As a British Columbia, Canada based business we are required to collect tax on all Canadian orders.
- Orders shipping to USA or any other country will not be charged tax during the transaction, however you may incur additional taxes and/or duties when the item is inspected at the border customs office of your particular destination.