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Delivery and Returns

 

modaselle-shipping.jpgDELIVERY

We strive to provide you with the best online shopping experience possible.  All orders placed on our website ship within 24 hours of processing payment.  All orders are safely packaged, fully insured and signature required upon delivery.  

We currently ship only to Canada, United States and select countries in Europe.  For more information, or to inquire whether we ship to your particular destination, please email us at customercare@modaselle.com or call us at 1-800-337-4056

Shipping Costs:

Canada

  • FREE Canada Post Expedited Shipping on all orders - Estimated delivery 2-9 business days.
  • CAD $29.95 flat rate for Canada Post Express Shipping - Estimated delivery 2-4 business days.
  • Local Vancouver, BC shoppers have the option to pick up their order in our store

USA

  • CAD $25 Canada Post Express Shipping on all orders - Estimated delivery 2-4 business days.

Shipping Restrictions:

  • Orders placed using a credit card must ship to the billing address of the credit card holder only.  
  • PayPal orders are eligible to ship to a separate address provided the particular shipping address is confirmed with your PayPal account.

Taxes and Duties:

  • All Canadian orders will be charged tax based on the shipping destination's provincial tax rates.  As a British Columbia, Canada based business we are required to collect tax on all Canadian orders
  • Orders shipping to USA or any other country will not be charged tax during the transaction, however you may incur additional taxes and/or duties when the item is inspected at the border customs office of your particular destination. 

RETURNS

We want you to love your new find! 

All full priced merchandise may be returned for store credit within 14 days of the delivery date or in store purchase date.  The item must be in its original condition, have all original tags still attached and include all original accessories and documentation.  

Please note: at this time we are not able to refund the shipping charges.

Discounted items or items marked as final sale are non-returnable. 

Return Your Items:

Online:

  1. Notify us of your return and obtain an RMA number:
    Call us: 1-800-337-4056

    Email us: customercare@modaselle.com
  2. Package the item(s) securely with all original accessories, documentation and packaging.  Make sure all of the items are in the original condition and all of the tags still attached with the item. Please include a copy of the original invoice and the RMA number you obtained from our customer care team.
  3. Mail your return to us at:
    Modaselle
    943 Seymour Street
    Vancouver, BC V6B 3M1
    Canada

    (t) 1-800-337-4056

In Store:

  1. Simply bring the item to our store at:
    Modaselle
    943 Seymour Street
    Vancouver, BC V6B 3M1
    Canada

Returns generally take 1-3 business days to process once the item arrives at our store. The full purchase amount of the item will be applied as store credit to the shoppers account and can be used towards any future purchases at modaselle. Please note: at this time we are not able to refund the shipping charges.

We guarantee all items sold by Modaselle to be authentic.  For more information on our authenticity policy, please visit our Authenticity page.

If you have any questions or concerns, please contact Modaselle Customer Care:

customercare@modaselle.com

1-800-337-4056


We thank you for shopping with us!


Modaselle Customer Care Team

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