Authenticity

OUR AUTHENTICITY PROCESS

All items which come in to Modaselle for sale are carefully inspected by multiple authentication experts. There are many aspects which allow us to authenticate an item, including materials, craftsmanship, unique aspects of a particular model and more. We only buy items for which we can guarantee authenticity. If we discover a seller deliberately tries selling counterfeit goods to our store we will no longer work with them on any type of merchandise going forward.

Modaselle Authenticity Guarantee

All items featured on Modaselle.com are guaranteed to be authentic and in the condition described. We guarantee our jewelry matches its described weight and purity. If a customer is ever concerned about the authenticity of an item purchase from Modaselle we are happy to answer any questions they may have and provide information about third party authentication services if necessary. If the item sold by modaselle is ever found to be not authentic by a reputable third party service, we will refund 100% of the purchase price including shipping and any applicable taxes.

We believe the brands we work with are more than just a logo - they are symbols of passion, perseverance, beauty and craftsmanship.

Additional questions or concerns? Our customer care specialists are available to help Monday through Saturday 10:00am - 6:00pm PST.

Toll Free: 1-800-337-4056
Vancouver: 604-622-1188

CustomerCare@modaselle.com